Process Support Executive

Job Description

Process Support (Retail Surveillance, QA & Monitoring) (US Shift)

Company

RJ9 Solutions

Location

Hyderabad (Onsite)

Shift

Night Shift (Aligned to US Time Zones)

Employment Type

Full-Time (Males Only)

Positions

6

Role Overview

RJ9 Solutions is seeking a Retail Surveillance & QA Monitoring Executive to oversee live operations across multiple retail stores in the United States. The role involves real-time monitoring, compliance tracking, and operational reporting to ensure store efficiency and adherence to company standards.

This is a mission-critical operations role requiring high attention to detail, accountability, and the ability to work during US business hours.

Key Responsibilities

Monitor live CCTV/stream feeds of retail stores across US locations

Track employee activities, customer interactions, and store operations

Identify and report compliance issues, policy violations, and operational gaps

Maintain real-time logs of store performance and incidents

Coordinate with internal teams for reporting and escalation

Prepare daily, weekly, and monthly performance reports

Track metrics such as

Employee presence and productivity

Customer walk-ins and engagement

Cash handling and transaction compliance

Ensure strict adherence to company SOPs and monitoring guidelines

Required Skills & Qualifications

Strong observation and analytical skills

Basic computer proficiency (Excel, Google Sheets, monitoring tools)

Ability to multitask across multiple live screens

Good written and verbal communication skills

High level of discipline and reliability

Prior experience in surveillance, BPO, or operations is a plus

Work Schedule & Requirements

Must be willing to work night shifts aligned with US time zones

This is a fully onsite role (Hyderabad office)

Weekly off as per roster (rotational shifts may apply)

Important Work Conditions

The role requires late-night working hours and consistent onsite presence

Candidates must be able to commute independently to and from the office during night hours

Currently, company-provided transportation is not available for this role

Compensation

Salary

₹15,000– ₹22,000 per month (based on experience)

Performance-based growth opportunities

Long-term career progression in operations and retail analytics

Why Join RJ9 Solutions?

Work with a fast-growing company managing 180+ retail stores across the US

Exposure to international retail operations (Verizon, T-Mobile, AT&T, etc.)

Opportunity to grow into QA Lead / Operations Manager roles

Stable, process-driven work environment

Equal Opportunity Statement

RJ9 Solutions is an equal opportunity employer. Hiring decisions are based on business requirements, job suitability, and candidate qualifications. Candidates must meet the operational and shift requirements of the role.

Job Types

Full-time, Fresher, Permanent

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Flexible schedule

Work Location

In person