Team Lead - Inbound Contact Centre| Thane

CSB Bank · Thane

Senior

PayPay not listed

WhereThaneMaharashtra

TypeFull time

Posted7 Oct4 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management. Good knowledge of training and quality, NPS required Knowledge of handling inbound emails and chat teams preferr…

Similar jobs in ThaneSee all →

Associate Data Team LeadIQVIA · Thanevia Adzuna Team Leader, OperationsConcentrix · Thanevia Adzuna Team LeadTP · Thanevia Adzuna Assoc Dir, Operations Team, Lifecycle SafetyIQVIA · Thanevia Adzuna

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →