Customer Support Executive (CSE)

LATESHIPMENT · Chennai

Pay₹28,000–30,000a month, as listed

WhereChennaiTamil Nadu

TypePart time

Posted6 Oct28 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list22 named

Live chatCustomer complaint handlingAfter-sales serviceEmail communicationInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationAccount troubleshootingClient enquiry handlingInbound voiceEscalation managementInternal team coordination for query resolutionRefund processingAfter-sales issue resolutionMaster's degreeBachelor's degreeClient follow-upClient servicesBilling issue enquiriesClaims coordination proceduresInternal team coordination for issue resolutionClient interaction via phone calls

About this job

We are looking for a Customer Support Executive to join our Support team. This role involves handling customer queries, carrier claims, refunds, billing issues, and escalations while taking complete ownership of issues until resolution.

Key Responsibilities

Handle customer queries via email, chat, and calls.

Manage carrier claims, refunds, billing, and escalations.

Follow up with customers, carriers, and internal teams until resolution.

Resolve issues related to accounts, billing, integrations, and product support.

Requirements

Comfortable handling customer and carrier calls.

Good problem-solving, listening, and questioning skills.

Strong follow-up, ownership, and multitasking abilities.

Quick learner with the ability to understand SaaS, shipping, and carrier processes.

Role: Customer support executive
Employment type: Full-time / Part-time
Department: Support
Pay: ₹28,000.00 - ₹30,000.00 per month
Work Location: In person

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