Customer Support Executive | Immediate | Chennai

ABOUT US: At Gadgetshieldz, we are committed to providing exceptional mobile device protection and styling products to our customers. We are looking for a passionate and dedicated Customer Support Executive to join our team. As the first point of contact for customers, you will play a vital role in ensuring their satisfaction and success with our products.

Roles & Responsibilities

• Customer Inquiries: Handle customer inquiries across multiple communication channels (Phone, Email, Social Media) in a timely and professional manner.
• Issue Resolution: Provide effective solutions to customer issues, from basic queries to complex concerns, ensuring a high level of satisfaction.
• Order Management: Assist with order-related queries, track shipments, process returns or exchanges and manage customer accounts.
• Documentation: Accurately document customer interactions, issues and solutions in our CRM system for future reference and continuous improvement.
• Continuous Improvement: Provide feedback on customer trends and suggest improvements to customer support processes, scripts or product features.

Required Candidate Profile

• Experience: Previous experience in customer support or customer service is preferred.
• Communication Skills: Strong verbal and written English communication skills. Ability to speak Hindi is a must.
• Problem-Solving: Ability to analyze problems, think critically and offer effective solutions.
• Technical Skills: Comfortable using customer support software (e.g., Zohodesk, Freshdesk or similar) and Microsoft office.
• Empathy: Patience and empathy in dealing with customers, understanding their concerns, and making their experience as positive as possible.

Location

Poonamallee High Road, Purasaiwalkam. Near Egmore Suburban and Metro Station.

Google Map Location

https://goo.gl/maps/pAFQLEtsjdwjP3fe7

Pay

₹18,000.00 - ₹28,000.00 per month

Application Question(s)

Do you have any experience in handling support platforms like Zoho, Freshdesk etc ? (Yes/No)

What is your expected annual CTC in INR? (1,75,000 - 1,80,000/ 1,80,000 - 2,40,000 /2,40,000 - 3,00,000)

If appointed, how soon can you join us? (Immediate Joiner / 1 - 15Days / 15-30Days / More than 30Days)

Can you speak Hindi? (Yes / No)

Work Location

In person