Customer Support Executive | Immediate | Chennai

Gadgetshieldz · Chennai

Pagaar₹18,000–28,000mahina, jaisa likha hai

KahanChennaiTamil Nadu

TypeFull time

Posted9 Oct3 din pehle, SimplyHired se

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Jo skills maange hain38 likhe hain

Customer records maintenanceRecord-keepingCustomer complaint handlingAfter-sales serviceCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer returns handlingReturns processingPhone communicationSupport ticket trackingWriting skillsClient enquiry handlingShipment tracking for distribution operationsInbound voiceTicketing softwareEnglishLocal languageFreight shipment trackingZendeskContinuous improvementCustomer service through social mediaClient servicesHelp desk systemsProblem identificationCRM system proficiencyFreshdeskProductivity softwareOrder issue resolutionHindiClient communication skillsAccount managementProfessional phone etiquetteCommunication skillsClient liaisonIssue reportingClient interaction via phone callsCustomer data entry

Is job ke baare mein

ABOUT US: At Gadgetshieldz, we are committed to providing exceptional mobile device protection and styling products to our customers. We are looking for a passionate and dedicated Customer Support Executive to join our team. As the first point of contact for customers, you will play a vital role in ensuring their satisfaction and success with our products.

Roles & Responsibilities

Customer Inquiries: Handle customer inquiries across multiple communication channels (Phone, Email, Social Media) in a timely and professional manner.
Issue Resolution: Provide effective solutions to customer issues, from basic queries to complex concerns, ensuring a high level of satisfaction.
Order Management: Assist with order-related queries, track shipments, process returns or exchanges and manage customer accounts.
Documentation: Accurately document customer interactions, issues and solutions in our CRM system for future reference and continuous improvement.
Continuous Improvement: Provide feedback on customer trends and suggest improvements to customer support processes, scripts or product features.

Required Candidate Profile

Experience: Previous experience in customer support or customer service is preferred.
Communication Skills: Strong verbal and written English communication skills. Ability to speak Hindi is a must.
Problem-Solving: Ability to analyze problems, think critically and offer effective solutions.
Technical Skills: Comfortable using customer support software (e.g., Zohodesk, Freshdesk or similar) and Microsoft office.
Empathy: Patience and empathy in dealing with customers, understanding their concerns, and making their experience as positive as possible.

Location: Poonamallee High Road, Purasaiwalkam. Near Egmore Suburban and Metro Station.
Google Map Location: https://goo.gl/maps/pAFQLEtsjdwjP3fe7
Pay: ₹18,000.00 - ₹28,000.00 per month

Application Question(s)

Do you have any experience in handling support platforms like Zoho, Freshdesk etc ? (Yes/No)

What is your expected annual CTC in INR? (1,75,000 - 1,80,000/ 1,80,000 - 2,40,000 /2,40,000 - 3,00,000)

If appointed, how soon can you join us? (Immediate Joiner / 1 - 15Days / 15-30Days / More than 30Days)

Can you speak Hindi? (Yes / No)

Work Location: In person

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