Customer Relationship Executive (Trichy)

Job Title

Customer Relationship Executive

Location: Ambedkar Street, Ariyamangalam Sri Venkatachalapathi Mill, 6, Oil Mill Rd, Rajappa Nagar, Tiruchirappalli, Tamil Nadu 620010

Experience

1-3 Years

Industry

Manufacturing/Factory

Contact number:9344730468

Job Summary: We are looking for a proactive and customer-focused Customer Relationship Executive to manage and enhance customer relationships in our factory-based operations. The ideal candidate will have excellent communication skills, a keen understanding of customer needs, and the ability to coordinate efficiently between the factory and customers.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Order Management: Coordinate with the production and logistics teams to ensure timely processing and delivery of customer orders.
• Feedback Collection: Regularly collect and analyze customer feedback to identify areas for improvement in products or services.
• Relationship Building: Develop and maintain strong, long-term relationships with key customers to promote loyalty and repeat business.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Issue Resolution: Handle customer complaints efficiently, providing appropriate solutions and following up to ensure resolution.
• Sales Support: Assist the sales team with customer follow-ups, product information, and other administrative tasks as needed.
• Reporting: Prepare and present regular reports on customer interactions, feedback, and trends to the management team.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1 to 3 years of experience in customer service or relationship management, preferably in a manufacturing or factory environment.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and MS Office Suite.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skills and a customer-centric approach.

Job Type

Full-time

Pay

₹18,000.00 - ₹22,000.00 per month

Work Location

In person