Customer Support Executive

🚨 Hiring: Customer Support Executive – Voice Process 🏢 Client: Axis Bank 🏢 Hiring Company: Digitide Solutions 📍 Location: Pocharam, Hyderabad 💼 Job Type: Full-Time | Work From Office 👥 Openings: 30 ⚡ Hiring: Immediate Joiners Preferred 🎯 Job RoleHandle inbound customer calls, resolve queries, provide accurate information, and ensure a smooth customer service experience for Axis Bank customers. 📝 Roles & Responsibilities📞 Handle inbound customer calls professionally and efficiently. 💬 Assist customers with banking-related queries and service requests. 🤝 Understand customer needs and provide appropriate solutions. 🛠️ Resolve customer complaints and escalate complex issues when required. 📝 Maintain accurate records of customer interactions and requests. 🎧 Follow company procedures, quality standards, and communication guidelines. ⌨️ Ensure accurate data entry with good typing speed. 😊 Deliver excellent customer service with patience and empathy. 🎓 Eligibility CriteriaGraduation is mandatory. Candidates must have provisional documents available. Pursuing higher education and B.Pharmacy students are not eligible . Freshers and experienced candidates may apply, subject to client requirements. Strong verbal communication in English and Hindi is mandatory. Regional language proficiency is preferred. Good listening, problem-solving, and customer-handling skills are required. Basic computer knowledge and typing accuracy are essential. 💰 Salary & Benefits Salary Option 1: ₹16,200 CTC | ₹15,700 Take-Home Salary Option 2: Up to ₹23,000 CTC | Up to ₹17,500 Take-Home 🚌 Transportation: Two-way cab facility or ₹2,000 transport allowance, as per company policy. Salary depends on the applicable profile and eligibility. 🗓️ Working ScheduleWorking Days: 6 days a week Weekly Off: 1 rotational day off 📍 Work Location Digitide Solutions – Axis Bank Process 4th Floor, Axis Bank, Raheja Mindspace, Building No. 17, Near Sanskruti Township, Pocharam, Hyderabad – 500088. 📢 Interested candidates can apply now! Grab this opportunity to start or grow your career in customer support. ⚠️ Important: We never charge any fees or money from candidates for job opportunities.