Showroom Assistant Manager

SUNDARI SILKS INDIA · Chennai

Senior

Pay₹35,000a month, as listed

WhereChennaiTamil Nadu

TypeFull time

Posted10 Oct6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list82 named

Customer follow-upsRetail sales transactionsLoyalty programme promotionEmployee onboardingConversion rate trackingField coachingStaffing optimisationCustomer complaint handlingStaff supervisionAfter-sales serviceTeam member evaluationPerformance coachingRetail organisation experienceMicrosoft ExcelSales target evaluationCustomer relationship buildingRetailResource allocation planningOperations managementCustomer returns handlingRetail environment experienceVisual merchandisingReturns processingPayment processingSales analysisVariance trackingStaff workload allocationTeamwork allocationRetail stock taggingMentoring junior staffMerchandisingStaff schedulingERP systemsProcessing cash transactionsKPI reportingEscalation managementCross-departmental liaisonEnglishStaffing allocationFashion retailFront-of-house coordinationLocal languageSales team managementTeam briefing facilitationHandling dissatisfied clients12th PassDispatchingTamilEmployee attendance managementPayment collectionSales performance monitoringClient follow-upRetail shop experienceSales coachingStaff trainingConflict managementLoyalty scheme enrolmentScheduling for multiple individualsSchedule creationHR staffing coordinationEmployee performance appraisalsPoint-of-sale transaction managementConducting shift briefingsHR supportRetail floor salesBusiness AdministrationCRM system proficiencyStock replenishmentHindiWorkforce managementDiplomaPOS systemsInventory control supervisionMBABillingConducting team meetingsSales follow-upManagement experience within the retail industryKPI analysisProgress trackingShift schedulingRoster coordination

About this job

Showroom Assistant Manager

Department

Retail Operations

Reports to

Showroom Manager

Manages

Floor Managers, sales staff, cashiers, support staff

Location

T Nagar / Adyar / Mumbai showroom

Experience

4–7 years in apparel, silk saree or jewellery retail; 2+ years supervising a team

Qualification

Any degree; MBA / retail management preferred

Languages

Tamil and English (Hindi for Mumbai)

Role Purpose

Run day-to-day showroom operations with the Showroom Manager so every customer gets a premium experience and the showroom hits its sales, margin and stock targets.

Key Responsibilities

Plan daily staff deployment across floors and sections; manage rosters, leave, breaks and festive-season shifts

Track daily, weekly and monthly sales against target by floor, section and salesperson; act on gaps the same day

Lead morning briefings on targets, new arrivals, offers and focus products

Handle escalated customer complaints, exchanges and returns within policy

Coordinate with Purchase, Design and Warehouse on stock replenishment, ageing stock and new-arrival display

Ensure visual merchandising, price tagging and section cleanliness meet brand standards

Oversee billing, cash handling, discounts and approvals; support daily closing and audit

Drive Save and Buy Scheme enrolments, customer data capture and CRM follow-ups

Train, coach and appraise floor staff; support hiring and onboarding

Act as Showroom In-charge in the Showroom Manager's absence

Requirements

Strong product knowledge of silk sarees, weaves and ethnic wear (Kanchipuram, Banarasi, etc.)

People leadership, conflict handling and calm under festive-season pressure

Working knowledge of POS / ERP billing and MS Excel

Flexible to work weekends, festivals and extended hours

Key Performance Indicators

Showroom sales vs target; average bill value; conversion rate

Customer complaints resolved within 24 hours

Ageing stock movement; stock audit variance

Staff attendance and attrition

Pay: From ₹35,000.00 per month
Work Location: In person

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