Customer Support & fashion Consultant

About the Role

We are looking for a friendly, responsible, and customer-focused Customer Support & Store Consultants Intern who can efficiently manage customer queries while also handling day-to-day store operations.

Key Responsibilities

Customer Support

• Handle customer queries through WhatsApp, Instagram, calls, email, and other channels.
• Assist customers with product information, availability, orders, payments, exchanges, and returns.
• Resolve customer complaints professionally and ensure a positive customer experience.
• Follow up on pending customer queries and orders.
• Coordinate with the internal team for order-related issues.

Store Operations

• Manage daily store opening and closing activities.
• Assist customers visiting the store and provide product recommendations.
• Maintain proper product display, merchandising, and store cleanliness.
• Manage stock checking, inventory updates, and product movement.
• Coordinate with the warehouse/team for stock requirements.
• Maintain daily sales, customer, and store-related reports.
• Support the team in achieving monthly sales targets.
• Handle billing/POS and basic cash-related activities when required.

Requirements

• 0–1years of experience in customer service, retail, or store operations.
• Good communication and interpersonal skills.
• Comfortable communicating with customers in English and Hindi.
• Basic knowledge of Excel/Google Sheets.
• Good understanding of Instagram and WhatsApp communication.
• Ability to multitask and handle customers calmly.
• Responsible, organised, and proactive.
• Sales-oriented with a customer-first approach.

Preferred Qualities

• Retail/fashion/lifestyle brand experience will be an advantage.
• Good sense of presentation and visual merchandising.
• Positive attitude and willingness to learn.
• Ability to independently manage store and customer-support responsibilities.

Key Performance Areas

• Customer satisfaction
• Response time and query resolution
• Store sales and target achievement
• Inventory accuracy
• Store presentation
• Order and complaint resolution
• Overall store operations

Pay

₹10,000.00 - ₹20,000.00 per month

Work Location

In person