non voice process

non-voice job description involves handling customer support, data entry, and business processes through written communication channels like email, live chat, ticketing systems, and social media instead of phone calls. [1, 2]Key Responsibilities

Customer Support

Answer customer questions and fix problems using chat, email, or social media.

Data Entry

Type, update, and manage information in company software.

Document Verification

Check client forms, identity proofs, and records to make sure they are correct.

Ticket Tracking

Record details of every customer issue and follow up until it is solved. [1, 2]

Required Skills

Typing Speed

Fast and accurate typing with good spelling and grammar.

Communication

Clear written English to explain solutions simply.

Multitasking

Ability to handle multiple chat windows or tasks at the same time.

Attention to Detail

Care when reading customer requests and entering data.

Qualifications

Education

High school pass (12th grade) or a college degree.

Age criteria 18 to 29 years

Experience

Often open to freshers, though some roles ask for 0 to 2 years of BPO or backend experience.

Pay

₹16,000.00 - ₹32,000.00 per month

Work Location

In person