EW
non voice process
e-Whiz Solutions Pvt. Ltd. · Pune
Pay₹13,000–28,000a month, as listed
WherePuneMaharashtra
TypePart time
Posted10 Oct4 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list31 named
Live chatCustomer records maintenanceCustomer communicationEmail communicationData privacy guidelinesStakeholder collaborationSupport ticket trackingClient detail updatesClient enquiry handlingBack office operationsInternal team coordination for query resolutionCross-departmental liaisonEnglishTask queue monitoringBack office processingAchieving service-level targetsSLA adherenceCustomer request processingCustomer service through social mediaTask prioritisationClient servicesNon-voiceTypingMultidisciplinary collaborationData accuracy checksClient communication skillsCross-functional collaborationInternal team coordination for issue resolutionClient liaisonCross-functional communicationCustomer data entry
About this job
Non-Voice Process Associate / ExecutiveRole OverviewThe Non-Voice Process Associate handles customer inquiries, processes transactions, and updates databases entirely through text-based communication. The ideal candidate has strong written English skills, fast and accurate typing abilities, and high attention to detail.Key Responsibilities
- Customer Support
- Answer customer questions and resolve issues via live chat, email, and social media channels.
- Data Management
- Perform accurate data entry, update customer records, and verify documents in the internal database.
- Ticket Management
- Track, prioritize, and close support tickets based on urgency and company service level agreements (SLAs).
Cross-functional Collaboration: Coordinate with internal teams or other departments to resolve complex client requests.
Quality & Compliance: Follow standard operating procedures (SOPs) and data privacy regulations while maintaining high customer satisfaction (CSAT) scores.
Age criteria 18 to 29 years
- Pay
- ₹13,000.00 - ₹28,000.00 per month
- Work Location
- In person
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