CSE (Customer Support Executive)

Customer Service Executive – Banking Process

Company

IDFC FIRST Bank

Job Type

Full-Time

Experience

Freshers and Experienced Candidates

Shift Timing

9:30 AM to 6:30 PM

Weekly Off

Fixed Sunday

Job Overview

We are looking for motivated and customer-oriented individuals for the position of Customer Service Executive – Banking Process at IDFC FIRST Bank.

This role is suitable for freshers and experienced candidates interested in developing their careers in banking operations and customer service. Candidates should have good communication skills, basic computer knowledge, and a willingness to assist customers with their banking-related queries.

Key Responsibilities

• Handle customer queries related to banking services and processes.
• Provide accurate information and assistance to customers over calls and other assigned communication channels.
• Explain relevant banking products, services, and procedures.
• Maintain accurate customer records and update information as required.
• Resolve customer concerns or escalate complex issues to the appropriate department.
• Follow company policies, process guidelines, and quality standards.
• Meet assigned performance and customer service targets.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
• Good verbal communication skills are required.
• Basic English communication skills are preferred.
• Basic computer knowledge is essential.
• Candidates should be comfortable working in a customer service and calling process.
• Versant Level 4 candidates are eligible, subject to process requirements.
• Candidates must be willing to work from the office.

Salary Details

NAPS (Apprenticeship)

• Monthly stipend: ₹21,000 in-hand.

Regular Employment

• CTC: ₹22,000 per month.
• Approximate in-hand salary: ₹18,600 per month.

Salary structure and applicable employment terms will be explained during the selection process.

Benefits and Facilities

• Free pick-up and drop facility from Thane Station.
• Transportation facility available from the training period.
• Fixed Sunday weekly off.
• Training and process guidance.
• Opportunity to gain experience in the banking and financial services sector.

Working Schedule

• Working Hours: 9:30 AM to 6:30 PM
• Weekly Off: Sunday (Fixed)
• Work Mode: Work from Office

How to Apply

Interested candidates can apply through Indeed by submitting their updated resume.

Email - priyanshu@medhbs.com

contact-7547072426

Pay

₹20,000.00 - ₹21,000.00 per month

Work Location

In person