Tele Caller Executive

Job Title

Telecaller Executive

Company

Shree Ji Steel Private Limited

Location

Sector V, Salt Lake, Kolkata (On-site)

Salary

₹12,000 – ₹16,000 per month + Performance-Based Incentives

Experience Required

1–2 Years

Employment Type

Full-Time | Permanent

Qualification

Graduate Preferred

Shift Timing

Monday to Friday

11:00 AM – 8:00 PM

Saturday

11:00 AM – 6:30 PM

About Us

Shree Ji Steel Private Limited is a growing company in the iron and steel industry, engaged in the manufacturing, trading, and export of high-quality steel products. We are committed to delivering excellent customer service and building long-term business relationships with builders, contractors, infrastructure companies, fabricators, and industrial buyers across India.

We are looking for an energetic, confident, and target-oriented Telecaller Executive to support our sales team through outbound calling, lead generation, customer interaction, and identifying potential business opportunities.

Job Summary

The Telecaller Executive will be responsible for making outbound calls to prospective customers, introducing the company's steel products, understanding customer requirements, generating qualified leads, and coordinating with the sales team.

The ideal candidate should have good communication skills, professional telephone etiquette, and the ability to handle a high volume of calls while maintaining accurate customer records.

Key Responsibilities

Outbound Calling & Lead Generation

Make outbound calls to prospective customers using company-provided databases and lead sources.

Introduce Shree Ji Steel Private Limited and its range of steel products to potential buyers.

Identify potential customers, including builders, contractors, dealers, fabricators, EPC companies, and industrial buyers.

Generate new business leads through regular calling activities.

Create interest among prospective customers and identify potential sales opportunities.

Achieve daily and monthly calling and lead-generation targets.

Customer Requirement Identification

Understand customers' basic requirements during telephone conversations.

Collect important information, including

Steel product required

Size and specifications

Approximate quantity

Project or application details

Delivery location

Expected purchase timeline

Customer name, company name, and designation

Identify genuine prospects with current or future steel purchasing requirements.

Qualify leads based on their business potential and purchasing needs.

Transfer qualified leads to the concerned Sales Executive or Business Development team.

Customer Communication

Explain the company's business profile and product range clearly and professionally.

Handle basic customer queries and provide accurate company information.

Maintain polite, confident, and professional communication during calls.

Build positive first impressions and establish initial customer interest.

Escalate technical, pricing, quotation, and commercial queries to the sales team.

Maintain professional communication with existing and prospective customers as assigned.

Sales Team Coordination

Share qualified leads and complete customer requirement details with the sales team.

Ensure accurate and timely transfer of lead information.

Coordinate with sales personnel regarding newly generated leads.

Communicate important customer feedback and purchasing intentions to the concerned team.

Maintain proper lead records and avoid duplicate entries.

CRM & Daily Reporting

Maintain accurate records of calls, customer details, requirements, and lead status in the company's CRM or designated software.

Update daily calling activities and lead-generation data.

Maintain and update the database of prospective customers.

Prepare daily and weekly reports on calling performance.

Track total calls, connected calls, interested customers, qualified leads, and leads transferred to the sales team.

Ensure timely and accurate data entry in CRM and Excel/Google Sheets.

Scope of the Role

The primary focus of this position is telecalling, lead generation, customer requirement identification, and lead qualification.

The following activities are generally handled by the sales team

Preparing and sharing quotations.

Negotiating prices and commercial terms.

Finalizing and closing orders independently.

Managing detailed sales follow-ups after lead allocation.

Handling order execution, dispatch, and delivery coordination.

Required Skills

Good verbal communication skills in English, Hindi, and Bengali.

Strong listening, questioning, and customer-handling skills.

Confidence in making outbound calls and speaking with business customers.

Good interpersonal and convincing skills.

Professional telephone etiquette.

Ability to identify potential customers and qualify leads.

Basic knowledge of MS Excel, Google Sheets, CRM software, and calling tools.

Good data-entry, documentation, and reporting skills.

Ability to manage a high volume of calls and achieve assigned targets.

Positive attitude, discipline, and willingness to learn.

Qualifications & Eligibility

Graduate in any discipline preferred.

1–2 years of experience in telecalling, lead generation, telesales, inside sales, customer support, or a similar role.

Experience in the steel, construction materials, building materials, manufacturing, engineering, or industrial products industry will be an added advantage.

Freshers with excellent communication skills and a strong interest in telecalling and lead generation may also apply.

Key Performance Indicators (KPIs)

Performance will be evaluated based on

Total outbound calls made.

Number of connected calls.

Number of qualified leads generated.

Number of interested and potential customers identified.

Lead conversion to qualified opportunities.

Accuracy and completeness of customer information.

Number of qualified leads transferred to the sales team.

Daily CRM updates and reporting accuracy.

Achievement of assigned calling and lead-generation targets.

What We Offe