Lead- Customer Experience

Financial Services · Bangalore

Senior

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted11 Oct14 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Key Accountabilities & Support Actions 1. Customer Operations & Contact Centre Management Lead inbound customer support across Calls, Email, WhatsApp and Digital Channels. Ensure SLA adherence for enquiries, RFQs and customer requests. Drive first contact resolution and timely escalation management. Monitor service quality, productivity and customer satisfaction. Standardize customer interactions through SOPs and quality audits. Publish operational performance dashboards and service metrics. 2.…

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