Retail Store Manager

Roles and Responsibilities

A. Store Operations Management

• Manage daily opening and closing activities of the outlet.
• Ensure proper display, arrangement and availability of sweets, snacks and other food products.
• Monitor product freshness, shelf life, expiry dates and display standards.
• Ensure smooth coordination between the sales counter, billing counter, kitchen and packing team.
• Maintain cleanliness, hygiene and discipline throughout the outlet.
• Ensure compliance with company policies, SOPs and operational procedures.

B. Sales and Customer Service

• Monitor sales performance and identify opportunities to increase revenue.
• Ensure excellent customer service and handle customer complaints professionally.
• Promote special products, festive collections, gift boxes and combo offers.
• Monitor customer feedback and take corrective action to improve satisfaction.
• Ensure proper upselling and cross-selling by sales staff.

C. Inventory and Stock Management

• Monitor daily stock availability and product movement.
• Coordinate with the production unit and purchase department for stock replenishment.
• Maintain proper records of inward stock, outward stock, returns and transfers.
• Conduct daily or periodic physical stock verification.
• Monitor near-expiry products, damaged goods and stock discrepancies.
• Minimize product wastage, pilferage and unnecessary stock holding.

D. Cash and Billing Management

• Supervise cashiers and ensure accurate billing through the POS system.
• Monitor cash, card, UPI and other payment transactions.
• Verify daily sales reports, cash balances and shift handover records.
• Ensure proper cash deposit and submission of daily reports.
• Report billing discrepancies, refunds, cancellations and unusual transactions to the concerned authority.

E. Team Management

• Supervise salesmen, cashiers, helpers, packing staff and other outlet employees.
• Prepare staff duty rosters and manage shift allocation.
• Monitor attendance, punctuality, grooming and workplace discipline.
• Train employees on product knowledge, customer handling, billing and hygiene.
• Conduct regular team briefings and monitor individual performance.
• Coordinate with HR for manpower requirements, recruitment, onboarding and employee-related issues.

F. Food Safety and Hygiene

• Ensure compliance with applicable FSSAI requirements and company food safety procedures.
• Maintain personal hygiene, proper uniforms and grooming standards.
• Ensure correct food handling, storage temperatures where applicable, and safe storage practices.
• Monitor cleaning schedules, pest-control measures and sanitation records.
• Prevent the sale of expired, contaminated, damaged or poor-quality products.
• Ensure proper handling of allergens and product information as per company procedures.

G. Reporting and Administration

• Prepare and submit daily sales and operational reports.
• Track sales, stock, wastage, customer complaints and staff attendance.
• Maintain records of stock transfers, returns, discounts and cash reconciliation.
• Coordinate with Head Office, Accounts, HR, Purchase and Production departments.
• Report equipment breakdowns, maintenance requirements and operational issues.
• Support internal audits and implement corrective actions.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person