Customer Service Coordinator

We are looking for a Customer Support professional to join our team and handle technical support, customer interactions, and escalations.

Key Responsibilities

• Handle and coordinate with the Technical Team for customer issues.
• Manage customer interactions through appropriate support channels.
• Resolve and follow up on customer escalations effectively.
• Provide clear, professional, and timely communication to customers.
• Manage and track customer issues using ticketing/support tools.
• Coordinate with internal teams to ensure timely issue resolution.
• Be available for 24/7 support requirements, including shifts or urgent support when required.

Requirements

• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Experience working with ticketing tools/support systems.
• Ability to handle escalations professionally.
• Good coordination skills with technical and internal teams.
• Willingness to work in a 24/7 support environment when required.
• Prior experience in technical/customer support will be an advantage.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person