Receptionist and telecaller

Job Title

Receptionist \& Tele caller

Industry

Construction / Real Estate

Department

Administration \& Customer Support

Experience

1–3 Years

Qualification

Any Graduate

Job Location

Bommenahalli

Employment Type

Full-Time

Languages

English, Kannada, Hindi (Any Regional Language)

Timings

9AM to 6PM (Rotational Weekoff)

Job Summary

We are looking for a well-organized, professional, and customer-friendly Receptionist \& Telecaller to manage front-desk operations, handle incoming and outgoing calls, and provide administrative support to our construction company.

The candidate will be responsible for welcoming visitors, handling customer enquiries, making follow-up calls, maintaining records, and coordinating with internal teams to ensure smooth day-to-day operations.

Key Responsibilities

Reception \& Front Office Management

• Welcome visitors, clients, vendors, and business associates professionally.
• Handle incoming calls and direct them to the appropriate departments.
• Manage visitor records and maintain the reception area.
• Respond to general enquiries and provide relevant information.
• Receive and manage incoming courier and document deliveries.

Telecalling \& Customer Follow-Up

• Make outbound calls to prospective customers, clients, and business leads.
• Handle incoming customer enquiries related to construction projects and company services.
• Follow up with prospective customers and existing clients.
• Share basic project information and arrange appointments for the sales team.
• Maintain a database of customer enquiries and call records.

Lead Management

• Contact potential customers using leads provided by the company.
• Generate interest in the company's construction projects and services.
• Follow up on enquiries received through phone calls, websites, and other channels.
• Forward qualified leads to the sales or business development team.
• Maintain accurate lead status and follow-up schedules.

Administrative Support

• Maintain customer databases, registers, and office documentation.
• Assist with data entry, filing, and preparation of basic reports.
• Coordinate meetings and appointments for management and sales teams.
• Support daily office administration and communication activities.

Coordination \& Customer Service

• Coordinate with sales, project, and administrative teams.
• Provide timely responses to customer enquiries.
• Maintain professional communication with clients, vendors, and visitors.
• Ensure customer information and company records are handled confidentially.

Required Qualifications \& Skills

• Graduate qualification.
• 1–3 years of experience in reception, telecalling, front office, or customer service.
• Freshers with good communication skills may also apply.
• Good verbal communication and telephone etiquette.
• Proficiency in English and the local language; Hindi is an added advantage.
• Basic computer knowledge, including MS Office, email, and data entry.
• Good organizational and time-management skills.
• Friendly personality with a professional approach.
• Ability to handle multiple tasks and follow up with customers regularly.

Preferred Candidate Profile

• Candidates with experience in construction, real estate, property sales, or customer service will be preferred.
• Ability to communicate confidently with prospective customers and business visitors.
• Strong follow-up skills and a customer-oriented attitude.
• Presentable, punctual, and well-organized.

How to Apply

Interested candidates can apply with their updated resumes for further consideration.

Note: Candidates should be comfortable handling front-office responsibilities, making customer calls, and supporting the sales team with lead follow-ups.

Pay

₹18,000.00 - ₹20,000.00 per month

Work Location

In person