Customer Sales & Support Team Lead – Remi8

Gandhinagar (on-site), Gujarat, India

About the Role

Silent Infotech is looking for a Customer Sales & Support Team Lead for Remi8, our AI-powered consumer product. The candidate will be responsible for leading a customer-facing team that handles customer support, product guidance, sales conversion, and target achievement. We are specifically looking for candidates who have previously led a sales/customer-facing team for a consumer product. Experience with electronic gadgets or consumer electronics is an advantage, but not mandatory. Strong team-lead experience in any B2C/consumer-product environment will be considered.

Product Understanding – Mandatory Before Profile Submission

Before submitting the candidate's profile, the recruitment agency should ask the candidate to review and understand Remi8

What Remi8 is.

Who the target customers are.

Key product features and use cases.

How the product provides value to customers.

How they would approach selling and supporting the product.

Explore Remi8

Website

https://remi8.ai

YouTube Channel

https://www.youtube.com/channel/UCCfH6dJuzplHJ05-d9Zesjw

Key Responsibilities

Lead and manage the Remi8 Customer Sales & Support team.

Handle customer queries and ensure timely resolution of product, usage, order, and service-related issues.

Guide customers in understanding Remi8 features, plans, and use cases.

Identify sales opportunities from customer interactions and drive conversions.

Own individual as well as team sales performance.

Coach, monitor, and motivate team members to achieve their targets.

Track daily, weekly, and monthly sales and customer-support performance.

Ensure proper follow-up on customer inquiries, leads, and unresolved support cases.

Monitor the quality of customer conversations and ensure a professional customer experience.

Understand recurring customer issues and coordinate internally for resolution.

Train new team members on the product, sales approach, and customer-handling process.

Maintain team discipline, accountability, and performance standards.

Provide regular reporting to management on sales, support issues, conversions, and team performance.

Experience Requirements

Must have experience leading/managing a sales or customer-facing team.

Must have experience working with a consumer/B2C product.

Must have direct exposure to sales targets and team performance management.

Must be comfortable with a role combining customer support, sales, and team leadership.

Must be comfortable working onsite in Gandhinagar

Strong communication and customer-handling skills are required.

Required Skills & Qualifications

Team leadership and people management.

B2C/consumer-product sales.

Customer support and escalation handling.

Target and KPI management.

Sales conversion and follow-up.

Team coaching and performance improvement.

Strong verbal and written communication.

Customer relationship management.

Reporting and performance tracking.

Ability to learn and explain technology products.

Nice to Have

Consumer Electronics / Electronic Gadgets experience (strong advantage).

Consumer Products / D2C Brands / E-commerce experience.

Mobile / Technology Products experience.

Retail / B2C Products experience.

Electronic-gadget experience is preferred but not mandatory. The primary requirement is proven experience leading a team selling/supporting a consumer product.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position

Attractive salary package.

Trainings

12 days / year, including

6 of your choice.

Sport Activity

Play any sport with colleagues,

the bill is covered.

Eat & Drink

Fruit, coffee and

snacks provided.