International Customer Support Executive

Customer Support – International Voice Process

Job Title

Customer Support Executive – International Voice

Job Type

Full-Time

Job Location

New Town, Kolkata

Job Overview

We are hiring experienced candidates for the International Voice Process. Candidates must have a minimum of 1 year of experience in international calling and possess excellent spoken English and customer-handling skills.

Eligibility Criteria

Qualification

Graduate or Undergraduate

Experience

Minimum 1 year of experience in international calling

Strong verbal communication skills in English

Excellent listening, probing, and customer-handling skills

Ability to handle international customer queries professionally

Salary and Benefits

CTC

₹3.6 LPA to ₹3.9 LPA

Approximate In-Hand Salary

Up to ₹25,000 per month

Salary Hike

Up to 30% over the last drawn salary, subject to the maximum salary offer

Additional Incentives

One-Way Cab Facility

₹1,400 Travel Allowance

Work Schedule

Working Days

5 days a week

Weekly Offs

2 rotational offs

Shift

Rotational shifts

Job Responsibilities

Handle customer interactions for an International Travel Voice Process.

Understand customer requirements and provide accurate, professional support.

Resolve customer queries efficiently while maintaining service quality.

Use effective probing and active listening to identify customer needs.

Communicate clearly and confidently with international customers.

Follow company policies, process guidelines, and customer service standards.

Ensure a positive customer experience through professional query resolution.

Key Skills

International Calling, International Voice Process, Travel Support, Customer Service, Customer Handling, Spoken English, Communication Skills, Active Listening, Query Resolution, Problem-Solving, and Service Quality.

Interested candidates with relevant international calling experience are encouraged to apply for this opportunity in New Town, Kolkata.

Pay

₹21,000.00 - ₹25,000.00 per month

Benefits

Commuter assistance

Work Location

In person