Patient Care Coordinator

Requisition Id

16237

Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.

Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.

Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.

Support in medication refill process. Ensure that information goes when and where it is needed.

Coordination with clinical and non clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping, Pharmacy, and Maintenance) to facilitate the IP Care.

Ensure that all patients are tracked and data entered into systems for follow-up and reporting.

Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.

Work with the medical staff to develop, implement and carry out improvement programs

Ensure that disease and other registry data entry is up to date and use registry

Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.

Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.

Facilitate the admission and discharge process as per policy.

Act proactively in quality improvement program.

Perform other duties as assigned by relevant authorities.