Customer Relationship Executive

Customer Relationship Executive

Experience

1–3 Years

Job Type

Full-time

Location

Jagatpura, Jaipur

Good English Proficiency Required

Key Responsibilities

Build and maintain strong relationships with existing customers.

Handle customer inquiries, concerns, and complaints professionally.

Follow up with clients to ensure customer satisfaction and timely resolution of issues.

Maintain regular communication with customers through calls, emails, and other channels.

Coordinate with internal teams to address customer requirements and provide effective solutions.

Maintain accurate customer records and update CRM databases regularly.

Identify opportunities to improve customer retention and strengthen long-term relationships.

Collect customer feedback and share insights with the relevant teams.

Ensure a positive customer experience throughout the customer journey.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.

1–3 years of experience in customer relationship management, customer service, or a similar role.

Excellent communication and interpersonal skills.

Good English proficiency, both written and verbal.

Strong follow-up, problem-solving, and relationship-building abilities.

Customer-focused attitude with a professional and positive approach.

Basic knowledge of CRM software and MS Office.

Ability to coordinate with multiple teams and manage customer queries efficiently.

Pay

₹15,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person