Call Centre Executive ( In- bound)

Key Responsibilities

• Handle incoming and outgoing patient calls professionally and courteously.
• Medical / Diagnostic knowledge would be a plus.
• Previous experience as Call center executive/ CRM Executive.
• Schedule, reschedule, and cancel patient appointments as required.
• Coordinate with respective departments/branches regarding patient appointments and requirements.
• Follow up with patients regarding appointments, health check-ups, reports, and other relevant services.
• Maintain accurate records of calls, appointments, follow-ups, and patient queries.
• Resolve basic patient complaints and queries or escalate them to the concerned department when required.
• Inform patients about required preparation for diagnostic tests as per approved guidelines.

Qualification

Minimum Graduation with excellent communication skills in Bengali, English and Hindi.

Immediate Joiner required.

Interested candidates can send their resume at hrapolloclinic10@gmail.com or 9147074743.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Health insurance

Work Location

In person