Tele Caller Executive

Organisation

Susthodisha Community Health Centre

Location

Thakurpukur, Kolkata

Department

Operations \& Sales

Job Type

Full-time

About the Role

Susthodisha Community Health Centre is looking for a responsible, organised and target-oriented Back Office cum Sales Executive to manage day-to-day administrative activities, patient enquiries, appointment coordination, sales follow-ups and service promotion.

The candidate will support centre operations while helping increase patient visits for doctor consultations, diagnostic tests, health check-up packages, eye screening and cataract-related services.

Key Responsibilities1. Back Office \& Administrative Operations

• Maintain patient records, enquiry registers, appointment schedules and sales databases.
• Enter and update patient and customer information accurately in Excel or the designated software.
• Prepare daily sales reports, appointment reports, lead trackers and follow-up lists.
• Coordinate with doctors, diagnostic staff and other team members regarding patient appointments.
• Assist with billing records, receipts, report collection coordination and routine documentation.
• Maintain organised records of enquiries, bookings, completed services and pending follow-ups.

Telecalling \& Sales Support

• Make outbound calls to prospective patients, existing patients and previous enquiries.
• Explain available healthcare services, diagnostic packages, doctor consultations and health check-up offers.
• Follow up with interested enquiries and convert them into confirmed appointments.
• Remind patients about scheduled consultations, tests and follow-up visits.
• Promote eye screening, cataract evaluation and community health camps.
• Respond to incoming calls and WhatsApp enquiries professionally.

Patient Coordination \& Customer Service

• Welcome patients and guide them regarding registration, appointments and service availability.
• Coordinate with the relevant staff to minimise appointment delays.
• Provide accurate information about service timings, prices and preparation instructions approved by the centre.
• Handle routine patient queries politely and escalate clinical questions to qualified healthcare professionals.

Sales \& Marketing Coordination

• Support the promotion of diagnostic packages and healthcare campaigns.
• Share approved promotional messages and creatives through WhatsApp.
• Coordinate with field sales executives regarding leads generated from pharmacies, clinics, housing societies and community organisations.
• Maintain records of referral sources and track conversions.
• Assist in organising health camps and maintaining participant and follow-up lists.

Daily Reporting \& Target Achievement

• Submit daily reports on calls made, enquiries received, appointments booked and patient visits.
• Track conversion rates and follow up on unconverted leads.
• Maintain accurate records of revenue generated through sales activities.
• Support the team in achieving monthly patient acquisition and business development targets.

Suggested Daily Targets

• 50–70 outbound calls.
• 10–15 patient enquiries or meaningful conversations converted into qualified leads.
• 5–8 appointment bookings.
• Follow-up on 15–20 pending leads.
• 100% updating of daily enquiry and appointment records.
• Daily reporting of bookings, actual visits and sales conversions.

Targets should be adjusted according to incoming enquiries, available patient data and business volume.

Work Location

Thakurpukur, Kolkata.

Pay

₹8,600.00 - ₹32,000.00 per month

Work Location

In person