Tele Caller Executive

Organisation

Susthodisha Community Health Centre

Location

Thakurpukur, Kolkata

Department

Operations & Sales

Job Type

Full-time

About the Role

Susthodisha Community Health Centre is looking for a responsible, organised and target-oriented Back Office cum Sales Executive to manage day-to-day administrative activities, patient enquiries, appointment coordination, sales follow-ups and service promotion.

The candidate will support centre operations while helping increase patient visits for doctor consultations, diagnostic tests, health check-up packages, eye screening and cataract-related services.

Key Responsibilities1. Back Office & Administrative Operations

Maintain patient records, enquiry registers, appointment schedules and sales databases.

Enter and update patient and customer information accurately in Excel or the designated software.

Prepare daily sales reports, appointment reports, lead trackers and follow-up lists.

Coordinate with doctors, diagnostic staff and other team members regarding patient appointments.

Assist with billing records, receipts, report collection coordination and routine documentation.

Maintain organised records of enquiries, bookings, completed services and pending follow-ups.

Telecalling & Sales Support

Make outbound calls to prospective patients, existing patients and previous enquiries.

Explain available healthcare services, diagnostic packages, doctor consultations and health check-up offers.

Follow up with interested enquiries and convert them into confirmed appointments.

Remind patients about scheduled consultations, tests and follow-up visits.

Promote eye screening, cataract evaluation and community health camps.

Respond to incoming calls and WhatsApp enquiries professionally.

Patient Coordination & Customer Service

Welcome patients and guide them regarding registration, appointments and service availability.

Coordinate with the relevant staff to minimise appointment delays.

Provide accurate information about service timings, prices and preparation instructions approved by the centre.

Handle routine patient queries politely and escalate clinical questions to qualified healthcare professionals.

Sales & Marketing Coordination

Support the promotion of diagnostic packages and healthcare campaigns.

Share approved promotional messages and creatives through WhatsApp.

Coordinate with field sales executives regarding leads generated from pharmacies, clinics, housing societies and community organisations.

Maintain records of referral sources and track conversions.

Assist in organising health camps and maintaining participant and follow-up lists.

Daily Reporting & Target Achievement

Submit daily reports on calls made, enquiries received, appointments booked and patient visits.

Track conversion rates and follow up on unconverted leads.

Maintain accurate records of revenue generated through sales activities.

Support the team in achieving monthly patient acquisition and business development targets.

Suggested Daily Targets

50–70 outbound calls.

10–15 patient enquiries or meaningful conversations converted into qualified leads.

5–8 appointment bookings.

Follow-up on 15–20 pending leads.

100% updating of daily enquiry and appointment records.

Daily reporting of bookings, actual visits and sales conversions.

Targets should be adjusted according to incoming enquiries, available patient data and business volume.

Work Location

Thakurpukur, Kolkata.

Pay

₹8,600.00 - ₹32,000.00 per month

Work Location

In person