Textile/ Apparel Sales Executive - Diadem

JOB DESCRIPTION

Sales Executive – Diadem

Position Details

Role Purpose

To drive store sales by delivering an exceptional customer experience, understanding customer requirements, providing personalized product recommendations, and converting store visits into successful sales while maintaining Diadem's

premium brand standards.

Key Responsibilities

A. Customer Engagement \& Sales

• Welcome and engage customers entering the store in a professional and courteous manner.

• Understand customer needs, preferences, occasion, budget, and styling requirements.

• Assist customers in selecting suitable products based on their requirements.

• Demonstrate strong product knowledge and communicate product features, benefits, pricing, and offers.

• Provide personalized styling and product recommendations.

• Actively participate in customer conversion and achieve assigned sales targets.

• Cross-sell and upsell relevant products and accessories.

• Handle customer objections professionally and support the sales closure process.

• Ensure customers receive a seamless and premium shopping experience.

B. Product \& Merchandise Management

• Maintain thorough knowledge of products, collections, sizes, colours, pricing, offers, and new arrivals.

• Ensure merchandise is properly displayed and maintained as per VM guidelines.

• Check product availability and coordinate with the relevant team for stock requirements.

• Support stock replenishment and ensure products are available on the sales floor.

• Maintain product handling standards to prevent damage or loss.

• Keep the sales floor neat, organized, and customer-ready at all times.

C. Customer Relationship Management

• Build positive relationships with customers and encourage repeat visits.

• Capture and update relevant customer information in the CRM/customer database as applicable.

• Follow up with customers regarding new collections, special occasions, offers, alterations, orders, or pending requirements.

• Support customer retention and referral initiatives.

• Escalate customer complaints or service issues to the Store Manager when required.

D. Store Operations

• Follow store opening, closing, grooming, attendance, and operational procedures.

• Ensure proper billing and handover of products in coordination with the cashier/billing team.

• Support daily stock checks, inventory counts, and store audits.

• Report damaged, missing, or misplaced merchandise immediately.

• Follow company policies relating to discounts, returns, exchanges, billing, and customer handling.

• Maintain cleanliness and discipline within the assigned area.

E. Target \& Performance Management

• Achieve individual sales targets assigned by the Store Manager.

• Track daily sales performance and work towards achieving monthly targets.

• Monitor conversion, average bill value, and quantity per transaction where applicable.

• Participate in store sales campaigns, promotions, launches, and customer events.

• Proactively identify opportunities to improve sales and customer conversion.

Preferred Qualifications

• Any

• 0.6–3 years of experience in fashion retail, premium retail, lifestyle, beauty, textile, or related customer-facing sales roles.

• Candidates with strong communication skills and a passion for fashion/customer service may also be considered

Pay

₹15,000.00 - ₹35,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person