Voice Coach _Healthcare BPO

Job Summary

We are looking for an experienced Voice Coach with strong expertise in US Healthcare RCM voice processes to drive communication, voice quality, and process-training initiatives. The role will focus on improving agents communication skills, call handling, customer interaction, and overall voice-process performance.

Key Responsibilities

• Conduct voice, communication, and soft-skills training for RCM employees.
• Train employees on US accent, pronunciation, grammar, intonation, and effective communication.
• Coach agents on call handling, customer interaction, probing, empathy, and professional communication.
• Conduct mock calls, role plays, assessments, and calibration sessions.
• Identify communication and voice-quality gaps and provide structured feedback.
• Monitor training effectiveness and track improvement through assessments and performance metrics.
• Partner with Operations, QA, and Training teams to improve overall voice performance.
• Develop training materials, coaching plans, and communication modules as required.

Required Skills

• 6+ years of experience in Voice Training / Voice Coaching, preferably in US Healthcare RCM/BPO.
• Strong knowledge of US healthcare voice processes and customer communication.
• Excellent verbal and written English communication.
• Strong understanding of US accent, pronunciation, grammar, tone, and voice modulation.
• Experience in conducting mock calls, assessments, coaching, and feedback sessions.
• Strong presentation and facilitation skills.
• Willingness to work in a night shift and WFO setup.

Position

Voice Coach US Healthcare RCM

Location

Hyderabad

Work Mode

WFO \| 5 Days

Shift

Night Shift

Cab

2-Way Cab Facility

Experience

6+ Years