Restaurant Host/Hostess

Company

Goldstone Hospitality

Brand

SOMARA

Location

Lucknow, Uttar Pradesh

Designation

Restaurant Hostess

Department

Front Office / Guest Relations

Employment Type

Full-Time

About SOMARA

SOMARA is a premium all-day dining and restro-bar concept by Goldstone Hospitality, offering global cuisine, crafted beverages, premium ambience, music, events and distinctive hospitality experiences.

We are looking for a well-groomed, confident and warm Restaurant Hostess to be the first point of contact for our guests and create a welcoming, polished experience from the moment they arrive.

Key Responsibilities

Welcome and warmly greet every guest entering SOMARA.

Create a premium and personalised first impression.

Manage the reception/hostess desk and guest arrival experience.

Handle reservations, walk-ins and guest enquiries professionally.

Maintain and manage the reservation and seating plan.

Escort guests to their tables and ensure smooth seating.

Coordinate with the Restaurant Manager and service team regarding table availability and guest requirements.

Manage waiting guests and provide accurate estimated waiting times.

Give priority attention to VIPs, regular guests and special occasions.

Maintain guest information, reservations and special requests accurately.

Coordinate table allocation to maintain smooth service flow and optimum table utilisation.

Handle guest requests, queries and basic complaints courteously and escalate issues when required.

Coordinate with the service team for birthdays, anniversaries, celebrations and other special occasions.

Maintain complete knowledge of the restaurant, menu, operating hours, events, offers and special experiences.

Assist in managing guest lists for special events and high-demand evenings.

Maintain a clean, organised and visually presentable hostess/reception area.

Ensure professional communication with guests at all times.

Support the management team in maintaining SOMARA's overall guest experience standards.

Candidate Profile

1–4 years of experience as a Restaurant Hostess / Guest Relations Executive / Front Office Executive / Guest Experience Executive.

Experience in premium restaurants, luxury hotels, restro-bars, clubs or high-end hospitality establishments preferred.

Excellent communication and interpersonal skills.

Pleasant, confident and naturally hospitable personality.

Strong guest-handling skills.

Good English communication; Hindi fluency preferred.

Well-groomed with a professional appearance.

Comfortable working in a fast-paced hospitality environment.

Ability to remain calm and courteous during busy hours.

Basic knowledge of restaurant reservation/POS systems preferred.

Key Skills

Guest Relations | Restaurant Hostess | Guest Experience | Reservations | Table Management | VIP Guest Handling | Customer Service | Front Office | Hospitality | Communication | Grooming | Restaurant Operations

Ideal Personality

We are looking for someone who is

Warm • Elegant • Confident • Polite • Well-Groomed • Attentive • Composed • Naturally Hospitable

The hostess will be one of the most visible representatives of SOMARA, so personality, grooming, communication and guest-handling ability will be given significant importance.

Pay

₹30,000.00 - ₹35,000.00 per month

Work Location

In person