Tele Caller Executive and Front Desk Executive

Job Description: Tele caller and Front Desk Executive

Company

Derma Elements

Industry

Skin, Hair \& Body Clinic

Job Type

Full-Time

Department

Client Relations \& Front Desk

Key Responsibilities

• Lead Calling \& Follow-ups: Contact new leads, follow up with prospective clients, and nurture leads to encourage appointment bookings.
• Reactivation of Old Leads: Call existing databases and reconnect with previous leads and clients to generate new appointments.
• Appointment Management: Schedule, confirm, reschedule, and follow up on client appointments.
• Client Relationship Management: Coordinate with existing clients, maintain regular communication, and ensure a smooth client experience.
• Front Desk Management: Greet and welcome clients, manage walk-ins, and ensure a professional and welcoming clinic environment.
• Patient Query Handling: Respond to client queries regarding clinic services, appointments, and general information, while directing medical questions to the appropriate clinical staff.
• Call Records \& Data Management: Maintain accurate records of calls, follow-ups, lead status, appointment confirmations, and client interactions.
• Internal Coordination: Coordinate with doctors, therapists, and other clinic staff to ensure appointments run smoothly.
• Client Experience: Maintain professional communication, demonstrate courtesy, and uphold the service standards of Derma Elements.

Requirements \& Qualifications

• Graduate or undergraduate with good communication skills.
• Prior experience in telecalling, customer service, front desk, hospitality, or a clinic environment is preferred.
• Fluency in English and Hindi; knowledge of the local language is an advantage.
• Basic computer knowledge and familiarity with Excel, Google Sheets, or CRM software.
• Good telephone etiquette, interpersonal skills, and a customer-focused attitude.
• Strong organizational skills with the ability to manage multiple tasks.
• A pleasant personality, positive attitude, and professional approach.

Key Skills

• Tele calling and lead conversion
• Follow-up and appointment scheduling
• Client relationship management
• Front desk and reception management
• Communication and interpersonal skills
• Data entry and record maintenance
• Time management and coordination

Salary / Pay Scale –

15,000 – 20,000 per month depending on the candidate’s experience, skills, and suitability for the role.

Candidates can mail resume on -

humanedgehr.work@gmail.com

Pay

₹15,000.00 - ₹21,000.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement

Work Location

In person