Customer Relationship Manager (CRM)

Job Description

Bothra Creation is looking for a CRM Executive to manage customer communication, follow-ups, order coordination, and customer relationships

Key Responsibilities

Handle customer calls, enquiries, WhatsApp messages, and follow-ups& Mails.

Maintain and update customer and order records.

Follow up on enquiries, quotations, orders, payments, and deliveries.

Coordinate with Sales, Production, Dispatch, and Accounts teams.

Track pending orders and provide timely customer updates.

Handle customer queries, complaints, and feedback.

Maintain CRM data and prepare daily/weekly reports.

Support customer retention and repeat business.

Maintain proper records of customer communication and requirements.

Requirements

1–3 years of experience in CRM, Customer Support, Sales Coordination, or similar role.

Good communication and interpersonal skills.

Good knowledge of MS Excel and MS Office.

Strong follow-up and coordination skills.

Good Hindi and English communication.

Ability to manage multiple tasks and maintain accurate records.

Experience in the readymade garment/fashion industry will be an advantage.

Education

Graduate in any discipline.

Key Skills

CRM | Customer Handling | Follow-up | MS Excel | Communication | Coordination | Order Tracking | Customer Support | Social Media |Event Management

Contact Details Mobile

8878921118

Email

admin@bothracreation.com

Pay

₹22,000.00 - ₹24,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person