Customer Support Executive (CSE)

Roles & Responsibilities

Handle customer queries through calls, emails, and chat regarding car-related products and services.

Assist customers with queries related to new/used cars, car listings, test drives, bookings, and other services.

Understand customer concerns and provide accurate and timely resolutions.

Follow up with customers regarding leads, inquiries, bookings, test drives, and service requests.

Coordinate with internal teams, dealerships, and other stakeholders to resolve customer issues.

Maintain accurate records of customer interactions and update information in the CRM system.

Handle complaints professionally and ensure a positive customer experience.

Provide customers with relevant information about car models, pricing, offers, financing, insurance, and dealership-related services.

Escalate complex or unresolved issues to the appropriate department.

Follow up on pending complaints and ensure timely closure.

Meet assigned customer service, response-time, and resolution targets.

Maintain a high level of customer satisfaction while following company policies and processes.

Identify recurring customer issues and share feedback with the relevant teams for process improvement.

Regards

Ashika Singh

7457911134

Pay

₹16,000.00 - ₹22,000.00 per month

Benefits

Provident Fund

Work Location

In person