Customer Support Associate

Roles and Responsibilities – Customer Support Associate

Handle customer queries and concerns through inbound and outbound calls, emails, and chat support.

Provide accurate information about the company’s products, services, policies, and procedures.

Resolve customer complaints and service-related issues efficiently and professionally.

Assist customers with product-related queries, order updates, application status, and service requests, as applicable.

Maintain a professional and customer-friendly approach to ensure a positive customer experience.

Record customer interactions, feedback, complaints, and resolutions in the CRM system.

Follow up with customers to ensure their issues are resolved within the defined turnaround time (TAT).

Coordinate with internal departments to address customer concerns and provide timely solutions.

Escalate complex issues to the concerned department or senior team members when required.

Maintain accurate customer records and ensure confidentiality of customer information.

Achieve daily and monthly performance targets related to call quality, customer satisfaction, response time, and query resolution.

Follow company policies, standard operating procedures (SOPs), and customer service quality standards.

Collect customer feedback and identify opportunities to improve service quality.

Build and maintain positive customer relationships through effective communication and problem-solving.

Contact - 9044754864

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Provident Fund

Work Location

In person