Wanted Customer Care Executive (Tamil or Malayalam) - Fresher/Experienced

Should have Good communication skills in Tamil or Malayalam.

Improve customer service experience, create engaged customers and facilitate organic growth.

Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards.

Keep an accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Keep ahead of industry’s developments and apply best practices to areas of improvement.

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget.

Maintain an orderly workflow according to priorities.

Pay

₹14,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Provident Fund

Work Location

In person