SR
Data Entry Operator/Computer Operator
SRI VETRI VINAYAGA PICTURES · Coimbatore
Pay₹10,000a month, as listed
WhereCoimbatoreTamil Nadu
TypeFull time
Posted10 Oct18 days ago, via SimplyHired
Kaam checked
Day work
No vehicle or licence needed
Skills they list36 named
Live chatCustomer feedback collectionTechnical troubleshootingCustomer records maintenanceComputer operationCustomer complaint handlingEmail communicationTechnical support via phoneInbound customer enquiry call handlingStakeholder collaborationBasic service issue troubleshootingPhone communicationComputer literacyClient enquiry handlingInbound voiceCross-departmental liaisonClient data maintenance in CRMHandling dissatisfied clientsClient feedback collectionBachelor's degreeClient servicesConflict managementRespectful communicationCustomer renewal managementMultidisciplinary collaborationCRM system proficiencyClient communication skillsTechnical support via emailCross-functional collaborationProfessional phone etiquetteInternal team coordination for issue resolutionCommunication skillsClient liaisonCross-functional communicationClient interaction via phone callsCustomer data entry
About this job
Any UG degree
- Time
- 8.30 AM to 5.30 P.M
Key Responsibilities
- Provide customer support via phone, email, and chat.
- Client calls handling.
- Resolve customer complaints and technical issues efficiently.
- Maintain detailed records of interactions using CRM software.
- Collaborate with other departments to address complex problems.
- Monitor customer satisfaction and gather feedback for service improvement.
- Ensure communication is clear, professional, and empathetic.
- Handle renewals, cancellations, and account inquiries.
Essential Skills
- Strong communication and active listening abilities.
- Problem-solving and troubleshooting skills.
- Ability to multitask and manage time effectively.
- Knowledge of CRM systems and customer support tools.
- Patience and conflict resolution techniques.
- Job Types
- Full-time, Permanent, Fresher
- Pay
- ₹10,000.00 per month
- Work Location
- In person
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