Team leader Operations

Brillminds Global Private Limited · Pune

Senior

PayPay not listed

WherePuneMaharashtra

TypeFull time

Posted14 Oct4 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Key Responsibilities Manage daily team operations, attendance, productivity, and schedule adherence. Monitor KPIs, including AHT, CSAT, FCR, quality, and SLA. Drive team performance through regular coaching and feedback. Monitor and control attrition, absenteeism, and shrinkage. Handle customer escalations and ensure quality service delivery. Prepare performance reports and implement improvement plans. Ensure compliance with company policies and client requirements. Required Skills & Experience…

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