Customer Relation Executive

Customer Relationship Executive – Electrical & Lighting

Location

Ernakulam, Kerala

Salary

₹15,000–₹20,000 + Performance Incentives

Experience

Freshers and experienced candidates can apply

About the Role

We are looking for a Customer Relationship Executive to join our electrical and lighting business in Ernakulam.

The role involves handling customer enquiries, maintaining strong relationships with wholesale customers, coordinating orders and deliveries, providing product information, and ensuring a smooth customer experience from enquiry to order completion.

Key Responsibilities

Handle customer enquiries through phone, WhatsApp and other communication channels.

Build and maintain strong relationships with existing customers.

Understand customer requirements and recommend suitable electrical, fancy and commercial lighting products.

Handle wholesale customer orders and coordinate with the warehouse team for timely processing and delivery.

Follow up with customers regarding quotations, orders, payments and deliveries.

Maintain regular communication with customers and encourage repeat business.

Address customer concerns and coordinate with the relevant team for quick resolution.

Keep customers updated about product availability, prices and order status.

Support upselling and cross-selling based on customer requirements.

Coordinate with the sales and warehouse teams to ensure smooth order fulfilment.

Maintain basic customer records and prepare customer follow-up/sales reports.

Work towards customer satisfaction, retention and business growth.

Who Can Apply?

12th pass or Bachelor's degree.

Freshers with good communication and customer-handling skills can apply.

Candidates with experience in customer service, sales, electrical, lighting, hardware, building materials or related fields will be preferred.

Good communication and interpersonal skills.

Ability to understand customer requirements and provide suitable solutions.

Basic computer knowledge is preferred.

Candidates interested in building a long-term career in customer relationship management and sales are encouraged to apply.

Working Hours

10:00 AM – 8:30 PM

Weekly Off

Sunday

Performance & Incentives

Performance will be evaluated based on

Customer satisfaction and relationship management

Customer follow-up and response

Repeat customer business

Order coordination and timely execution

Customer retention

Upselling and cross-selling

Overall business support

Performance-based incentives may be provided.

Why Join Us?

Opportunity to build a career in Customer Relationship Management

Learn about a wide range of electrical, fancy and commercial lighting products

Gain experience in wholesale customer handling and business coordination

Opportunity to develop strong customer and communication skills

Performance-based growth opportunities

Long-term career development opportunities

Interested candidates can apply through Indeed.

Job Types

Full-time, Permanent, Fresher

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Flexible schedule

Internet reimbursement

Ability to commute/relocate

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education

Bachelor's (Preferred)

Location

Kochi, Kerala (Preferred)

Willingness to travel

100% (Preferred)

Work Location

In person