Service Delivery Executive

Job Description

\> Regular review of open complaints and ensure response time and its closure as per SLAs

\> Achieve Revenue generation targets.

\> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

\> Maintain Customer i-base hygiene and regularly update end user data in system

\> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

\> Ensure timely submission \& processing of Invoices of Channel Partners, return of defective spares, warranty \& other claims settlement.

\> Competitors and market feedback on time to HQ.

\> System and process implementation at all channel partners

Short Info

• Posted: 0 day(s) ago
• Location: Ghaziabad
• Qualifications: Diploma/ B.E./ B.Tech
• Experience: 3 Years - 0 Months To 9 Years - 0 Months