Service Operations Executive

Key Responsibilities

• Manage and coordinate all service engineers reporting to the Noida office, including site deployment, travel arrangements, and advance payments.
• Attend and respond to service calls received from field engineers and railway authorities ensuring timely resolution and escalation when required.
• Monitor and ensure timely installation and commissioning (I\&C) of IPS systems as per deadlines specified by railway authorities.
• Coordinate with service teams to ensure completion of installation and commissioning activities without delays.
• Compile and submit installation, commissioning, and service completion reports to management for payment processing and project closure.
• Conduct training sessions for newly joined service engineers and employees on AMC formats, I\&C documentation, Customer Call Reports (CCR), tour bill procedures, and other service-related processes.
• Arrange and deploy service engineers for modification works, preventive maintenance activities, and emergency breakdown attendances.
• Ensure prompt response and resolution of IPS product failures across railway divisions and customer locations.
• Prepare and maintain MIS reports related to IPS installations, service activities, pending issues, and engineer deployment status.
• Verify service engineers’ tour bills and supporting documents before forwarding them for approval and processing.
• Assist in maintaining and updating service-related records, compliance sheets, and welfare documentation such as Shramik Kalyan records.
• Monitor service performance metrics and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Ensure adherence to company policies, safety standards, and customer service protocols during all service operations.
• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Mechanical Engineering, or a related technical discipline.
• Diploma holders with relevant experience may also be considered.
• 06 Month to 02 years of experience in service operations, field service coordination, installation \& commissioning, or customer support functions.

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Internet reimbursement
• Provident Fund

Work Location

In person