Front Office Manager - Hotel Industry

Job Title

Front Office Manager

Department

Front Office

Experience

Minimum 8 Years

Job Type

Full-time

Job Location

Coimbatore

We are looking for an experienced Front Office Manager to oversee front office operations and ensure smooth guest experiences, efficient team performance, and high service standards. The ideal candidate should have strong experience in hotel front office operations, OTA management, PMS, and team leadership.

Key Responsibilities

Oversee daily reception, reservations, and guest service operations.

Ensure smooth and efficient check-in and check-out processes.

Handle guest queries, complaints, feedback, and special requests professionally.

Train, supervise, and manage the front office team.

Monitor room inventory, occupancy, and pricing in coordination with revenue and sales teams.

Manage OTA platforms such as Booking.com, Expedia, and Agoda and maintain accurate property listings.

Monitor and optimize OTA bookings and availability.

Prepare and review daily reports related to revenue, occupancy, and forecasts.

Coordinate with housekeeping and maintenance teams to ensure room readiness.

Ensure accurate billing, cash handling, and daily audits.

Maintain and implement hotel policies, SOPs, and service standards.

Handle operational issues and ensure timely resolution.

Ensure a high level of guest satisfaction and professional service at all times.

Requirements

8+ years of experience in hotel front office operations, with relevant leadership experience.

Strong knowledge of OTA platforms and channel management systems.

Familiarity with Hotel PMS systems.

Excellent communication and interpersonal skills.

Strong leadership and team management abilities.

Good problem-solving and decision-making skills.

Ability to multitask and work effectively in a fast-paced hotel environment.

Willingness to work flexible shifts, including weekends and holidays when required.

Pay

Up to ₹35,000.00 per month

Work Location

In person