Customer Support Executive (CSE)

Vision India Insurance is seeking a Customer Support Executive to join our team in Coimbatore. We are looking for a customer-focused and responsible individual who can communicate effectively with customers, understand their requirements, and provide timely assistance.

This role is suitable for both freshers and experienced candidates who are interested in customer service, communication, and working in a professional team environment.

Key Responsibilities

Communicate with customers through phone calls and other communication platforms.

Understand customer needs and provide relevant information and assistance.

Explain company products and services clearly to customers.

Handle customer questions, requests, and concerns in a professional manner.

Follow up with customers to ensure their requirements are completed on time.

Maintain proper records of customer conversations, requests, and follow-ups.

Coordinate with the concerned internal teams whenever customer issues require further assistance.

Ensure customer queries are responded to promptly.

Assist with routine customer service and office-related activities.

Build and maintain positive relationships with customers.

Follow company procedures and maintain professional communication at all times.

Eligibility & Skills

Education

Any Computer Science Degree.

Freshers and experienced candidates can apply.

Good verbal and written communication skills.

Basic knowledge of computers and office applications.

Strong interpersonal and customer-handling skills.

Ability to understand and respond to customer requirements.

Good follow-up and coordination abilities.

Ability to work independently as well as within a team.

Positive attitude with a willingness to learn and improve.

Salary & Benefits

Attractive salary with performance-based incentives.

Training and guidance provided.

Opportunities for career development and growth.

Cell phone reimbursement.

Commuter assistance.

Friendly and supportive work environment.

Working Hours

Monday to Saturday

9:00 AM – 6:30 PM

Pay

Up to ₹12,000.00 per month

Benefits

Commuter assistance

Work Location

In person