Customer Retention Executive

Hobit Technology Pvt.Ltd. · Faridabad

Pay₹25,000–30,000a month, as listed

WhereFaridabadHaryana

TypeFull time

Posted13 Oct6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list32 named

Sales persuasionSales objection handlingCustomer records maintenanceRecord-keepingCustomer complaint handlingCustomer relationship buildingCustomer needs analysisPhone communicationClient enquiry handlingRetention call handlingCross-departmental liaisonEnglishClient relationship developmentClient needs assessmentBachelor's degree in business administrationHandling dissatisfied clientsClient servicesBBACustomer relationship managementChurn preventionCustomer loyaltyClient retention strategyProblem identificationBusiness AdministrationClient communication skillsInternal team coordination for issue resolutionInternal communicationCommunication skillsClient liaisonStakeholder relationship buildingCustomer complaint resolutionClient interaction via phone calls

About this job

Customer Retention Specialist

Hobfit · Faridabad, Haryana (Onsite)

Company Description

HOBFIT is a tech-enabled women's health platform transforming the way women approach holistic wellness. By combining medical expertise, AI-powered fitness, personalized nutrition, and habit-based coaching, we empower women to achieve sustainable, long-term health outcomes through science-backed care. Trusted by over 500,000 users across India and the UAE, HOBFIT serves women at every stage of their health journey.

Role Description

We’re looking for a people-first Retention Specialist who excels at building meaningful conversations and lasting relationships. This role is much more than customer support; it requires understanding customers, identifying customer motivations, addressing concerns with empathy, and creating personalized experiences that encourage long-term engagement with our brand.

Responsibilities

Engage with customers through calls and other communication channels to understand their concerns, motivations, and expectations.

Apply principles of consumer psychology to identify reasons for disengagement and influence positive customer decisions.

Understand customer emotions and behavioral cues to deliver personalized retention strategies.

Handle objections confidently while maintaining a customer-first and solution-oriented approach..

Collaborate with internal teams to resolve customer concerns efficiently and improve the overall customer experience.

Maintain accurate records of customer interactions and follow-ups.

Consistently achieve retention, and quality targets.

Requirements

Bachelor's degree in any discipline. Candidates with an academic background in English, Psychology, BBA, or related fields will be preferred.

Excellent verbal communication, active listening, and interpersonal skills with the ability to build long-term customer relationships.

Ability to understand customer emotions, handle objections empathetically, and influence decisions effectively.

Solution-oriented mindset with strong persuasion and problem-solving skills.

Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person

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