Customer Retention Executive

Everyou Consumer Pvt Ltd · Gurugram

Pay₹25,000–35,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted12 Oct14 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list37 named

Order fulfilment coordinationCustomer records maintenanceConversion rate trackingRecord-keepingCustomer communicationCustomer complaint handlingAfter-sales serviceGoogle SheetsOutbound lead nurturingOrder status updatesCustomer relationship buildingCustomer retentionCall loggingDigital register maintenanceClient detail updatesData entry in ExcelClient enquiry handlingRetention call handlingOutbound telemarketingAfter-sales issue resolutionHandling dissatisfied clientsKey performance indicatorsClient follow-upLead nurturingClient servicesCustomer relationship managementPhone canvassingLogistics order managementOrder issue resolutionCourier and postal service assistanceTelemarketingAfter-call work proceduresSales follow-upAfter-sales follow-upSales data trackingClient interaction via phone callsCustomer data entry

About this job

Job Overview: We are hiring a Customer Retention Executive to connect with customers, recover missed sales opportunities, resolve delivery-related issues, and improve customer satisfaction. You will play an important role in ensuring customers have a positive experience from placing an order to receiving their products.

Key Responsibilities

Call customers who have shown interest in products but have not completed their purchases.

Follow up on pending orders, delivery issues, and unsuccessful delivery attempts.

Coordinate with customers and courier partners to ensure successful order delivery.

Handle customer queries related to orders, payments, cancellations, returns, and refunds.

Maintain customer records and follow-up updates using Google Sheets or MS Excel.

Follow up with customers to improve order confirmation and reduce return-to-origin (RTO) orders.

Identify customer concerns and suggest ways to improve customer satisfaction.

Track daily calls, follow-ups, conversions, and other performance metrics.

Work Details: Monday to Friday (In-Office), Sat : WFH | Timings: 10:30-11AM to 7:30 PM | Location : Gurgaon Sec 54, Vatika Tower B
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person

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