SP
Subject Matter Expert (SME)
Spotshine consulting · Noida
Pay₹2L–6La year, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted15 Oct5 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list17 named
Live chatCustomer records maintenanceRecord-keepingCustomer complaint handlingEmail communicationInbound customer enquiry call handlingPhone communicationClient enquiry handlingInbound voiceEnglishBachelor's degreeClient servicesProviding product informationClient communication skillsComplaint resolution call handlingCommunication skillsClient interaction via phone calls
About this job
- Job Overview
- E-Commerce Process
- Role Title
- Customer Support Executive / Customer Service Associate (Inbound Voice, Process)
- Location
- Sector 62
Key Responsibilities
Handle inbound customer queries, complaints, and requests via voice calls, chat, or email regarding e-commerce products and services.
Provide accurate, real-time information and effective resolutions to build customer satisfaction.
Maintain proper documentation and logs of customer interactions according to company standards.
Adhere to process-specific quality metrics and standard operating procedures (SOPs).
Eligibility & Requirements
- Education
- any Graduate.
- Experience
- 6 months to 2 years of BPO / customer support experience.
- Skills
- Good communication skills in English
- Shift & Working Days
- 24x7 / Rotational shifts with 5 working days
- Pay
- ₹200,000.00 - ₹600,000.00 per year
Benefits
Provident Fund
- Work Location
- In person
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