Tele Caller Executive

Company Name

Arrow Chem Industries

Job Location

Kasna Industrial Area, Greater Noida, Uttar Pradesh

Department

Sales & Customer Coordination

Job Type

Full-Time

About the Role

Arrow Chem Industries is looking for a proactive and responsible Telecalling & Customer Coordination Executive to manage incoming business leads from Justdial, coordinate with customers, follow up on product samples, and support the sales team in generating business and converting inquiries into orders.

Key Responsibilities

Justdial Lead Management

Handle incoming leads and inquiries received through Justdial.

Call customers promptly to understand their requirements.

Explain company products and share relevant product information.

Maintain a proper record of all inquiries and customer details.

Sample Follow-Up

Follow up with customers regarding samples sent or delivered.

Collect feedback about product quality, performance, and pricing.

Coordinate with customers regarding product trials and testing.

Follow up regularly until the sample is approved or the customer provides a clear response.

Customer Coordination

Maintain regular communication with existing and potential customers.

Coordinate regarding quotations, product requirements, order status, and delivery updates.

Respond to customer queries and coordinate with the internal team for timely resolution.

Build good customer relationships to encourage repeat orders.

Sales Support & Order Conversion

Follow up on quotations and pending inquiries.

Identify interested customers and forward qualified leads to the sales team.

Encourage customers to place orders after successful sample trials.

Maintain a record of hot leads, pending samples, follow-ups, and confirmed orders.

Reporting & Record Keeping

Update daily calling and follow-up reports in Excel or the company CRM.

Maintain customer databases with contact details, requirements, and feedback.

Prepare daily reports of calls made, interested customers, sample status, and potential orders.

Required Skills & Qualifications

Good communication skills in Hindi; basic English is preferred.

Basic computer knowledge and proficiency in Excel.

Good telephone etiquette and customer-handling skills.

Ability to follow up consistently and maintain customer relationships.

Responsible, organised, and target-oriented approach.

Prior experience in telecalling, customer coordination, or B2B sales will be preferred.

Experience

1–3 years of experience in telecalling, customer support, or sales coordination is preferred. Freshers with good communication skills and a willingness to learn may also apply.

Key Performance Indicators (KPIs)

Timely calling and handling of new Justdial inquiries.

Regular follow-up on pending samples and quotations.

Accurate maintenance of customer and lead records.

Customer response rate and number of qualified leads generated.

Contribution towards sample approvals and order conversion.

Ideal Candidate

We are looking for someone who does not simply make calls but takes ownership of every lead, follows up professionally, coordinates with customers, and helps convert inquiries into long-term business relationships.

Interested candidates can apply with their updated resume.

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Work Location

In person