Customer Service Coordinator (Claims Executive)

Job Title

Customer Service Coordinator (Claims Executive)

Location

U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

Apply at the below link

https://forms.gle/RhZpjVSfMUwSzZqS7

Background to the role

We @Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “Infyshield.” Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more.

We have state-of-the-art service operations, accounts and billing software for end-to-end claims management.

To strengthen the team, we are hiring Customer Service Coordinators / Claims Executives.

About the role

This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.

Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.

Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

Responsibilities

The responsibilities encompass a blend of customer service and basic accounting duties

Register & verify customer’s Warranty and insurance claims

Educate customer on making a claim and the processes involved

Collect accurate information and documents to proceed with a claim

Analyse a claim & documents to establish whether it satisfies policy conditions

Guide the customer on how to proceed with the claim

Coordinate with the customer / policyholder and the service centers, and accounting departments

Keep an eye on potentially fraudulent claims

Ensure the customer is treated fairly and that the customer receives excellent service

Recording and tracking financial transactions related to claims

Candidate Profile

Candidates should have 2+ years of prior experience in a similar profile with knowledge of repair / service center processes.

Preferably a B.Com but any Graduation or a Diploma is a must

Must be fluent in English and Hindi communication; both writing and speaking

Working hours

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required

About us

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

Job Type

Full-time

Pay

₹275,000.00 - ₹325,000.00 per year

Benefits

Leave encashment

Provident Fund

Application Question(s)

What is your current residential location, please provide pin?

How many years of work experience do you have with Insurance Claims?

How many years of work experience do you have with Customer Service?

How many years of work experience do you have with Warranty Administration?

How many days is your notice period?

How much is your current annual CTC and monthly take home in INR?

Work Location

In person