Support Consultant

JOB SUMMARY Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills. ESSENTIAL FUNCTIONS / MAJOR JOB RESPONSIBILITIES Possesses sound knowledge of organization's software products. Follows all Standard Operating Procedures (SOPs, i.e. Patient Safety and Compliance). Diagnoses and resolves client appl…