Customer Care and Sales Communications Executive (ImmediateHiring-GreaterNoida)

Customer Care and Sales Communications Executive

Studio Covers \| Ecotech 6, Kasna, Greater Noida \| (On-site, Full-time)

The role

You’ll be the voice of Studio Covers. You’ll look after customers after they buy and turn incoming leads into orders.

What you’ll do

• Respond quickly to new leads on WhatsApp, email, calls and Instagram
• Understand what each lead needs, share catalogues and quotes, and follow up until they decide
• Handle B2B enquiries from interior designers, hotels and corporate gifting buyers
• Reach out proactively to interior designers, architects, stylists and corporate gifting clients
• Support customers with order queries, returns and after-sales issues
• Coordinate with influencers
• Keep a simple lead tracker with status and next steps
• Pass hot leads and special requests to the team with clear notes

You should have

• 1+ year in sales, customer care or client relations
• Excellent written and spoken English, warm and professional
• Confidence following up persistently without being pushy
• Good Excel/Google Sheets skills
• Home décor, interiors, hospitality or luxury retail experience is a plus

Pay

₹15,000.00 - ₹28,000.00 per month

Work Location

In person