CRM Manager

Customer Service Manager – Ribbons Jewellery

About Ribbons Jewellery

Ribbons Jewellery is a fine jewellery house based in New Delhi, known for diamond jewellery, from timeless bridal pieces to everyday essentials. Our collections include diamonds, fusion polki, sapphires, eternity bands and gold. We also create bespoke solitaires and made-to-order designs, and we partner with architects and designers on special projects.

At Ribbons, a purchase is the start of a relationship, not the end of one. We are looking for a warm, organised and articulate professional to lead and nurture that relationship.

Role at a Glance

• Position: Customer Service Manager

• Department: Customer Relationship Management (CRM)

• Experience: 2 to 4 years

• Salary: As per industry standards and experience, with a guaranteed hike on your previous drawn salary

What You Will Do

• Own the end-to-end client experience, from first enquiry to long-term relationship.

• Connect with potential clients through calls, texts and social media.

• Oversee responses to social media comments and queries, ensuring they are prompt and courteous.

• Personalise client communication, including thank-you notes, birthday wishes and anniversary greetings.

• Ensure timely payment follow-ups, documentation and deliveries.

• Manage requests for cleaning, repairs, resizing and regular maintenance.

• Handle escalated complaints with speed and care, turning difficult experiences into positive ones.

• Build a steady stream of client reviews and referrals.

• Maintain strong relationships with architects and designers, gathering feedback after each project and opening doors to future work.

• Keep our CRM (such as Salesforce or HubSpot) accurate and up to date, with every client and architect interaction recorded.

• Track client feedback and service trends, and share insights with management.

• Segment clients into groups (VIPs, first-time buyers, architect partners) for relevant, personal communication.

• Plan and run VIP and loyalty programmes, including rewards and exclusive previews.

• Work with the sales team, flagging the right moments to reconnect with past clients.

Who You Are

• You have 2 to 4 years of experience in CRM, customer service or client servicing. Jewellery, luxury retail or design industry experience is an advantage.

• You have excellent English communication skills, written and spoken. This is essential for client calls, emails and personalised correspondence.

• You understand client needs quickly and handle them with courtesy, patience and confidence.

• You are organised, detail-oriented and take ownership of outcomes.

• You are comfortable with CRM tools and basic office software.

• You are willing to adapt and keep learning.

What We Offer

• A competitive salary as per industry standards and your experience, with a guaranteed hike on your previous drawn salary.

• The chance to lead client relations for a respected jewellery brand and its premium clientele.

• Clear growth prospects in client relations and loyalty management.

How to Apply

Please send your updated CV to hr@ribbonsjewellery.com with the subject line “Application – Customer Service Manager”, or call or WhatsApp us on +91 97178 97810.

Pay

₹30,000.00 - ₹50,000.00 per month

Benefits

• Commuter assistance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location

In person