Operations & Customer Care Manager

Operations \& Customer Care Manager

Company

ASC360 – Adventure Sports Cover 360

Department

Operations \& Customer Support

Location

501, PP Tower, 5th Floor, Netaji Subhash Place (NSP), Pitampura, Delhi

Job Type

Full-Time \| Work From Office

Experience

5–8 Years

About ASC360

ASC360 – Adventure Sports Cover 360 is an adventure safety, insurance, and emergency assistance company supporting trekkers, mountaineers, explorers, adventure travellers, and adventure tour operators. We provide adventure insurance, medical evacuation, search and rescue, and emergency assistance solutions across adventure destinations.

Job Summary

We are looking for an organized, customer-focused, and detail-oriented Operations \& Customer Care Executive to manage daily operational activities, customer queries, policy issuance, data management, and client coordination. The candidate will ensure smooth operations, accurate customer records, timely policy processing, and high-quality customer service.

Key Responsibilities1. Operations \& Administration

• Manage day-to-day operational and administrative activities.
• Ensure smooth workflow and timely completion of assigned tasks.
• Maintain operational records, reports, trackers, and documentation.
• Coordinate with internal departments and external partners to resolve operational issues.
• Follow company policies, procedures, and service standards.
• Identify operational issues and support process improvements.

Customer Care \& Query Handling

• Handle inbound and outbound customer calls, emails, and queries.
• Respond to customer requests and provide accurate information regarding policies and services.
• Resolve customer complaints and coordinate with relevant departments for escalations.
• Maintain professional communication and build positive customer relationships.
• Ensure timely follow-ups and satisfactory resolution of customer concerns.

Policy Issuance \& Data Management

• Issue customer policies accurately through the company portal.
• Verify customer details and supporting documents before policy issuance.
• Maintain and update customer records in Excel, CRM systems, and internal databases.
• Process policy corrections, endorsements, renewals, and other customer data updates as assigned.
• Track policy issuance status and ensure timely completion.
• Maintain accurate digital records and conduct regular data quality checks.

Reporting \& Coordination

• Prepare daily, weekly, and monthly operational reports as required.
• Maintain Excel worksheets, customer databases, and policy trackers.
• Coordinate with sales, operations, claims, and other internal teams.
• Support client account management and ensure timely service delivery.
• Maintain the confidentiality of customer information and company records.

Required Skills

• Good working knowledge of MS Excel, MS Word, email, and online portals.
• Strong data entry, documentation, and record management skills.
• Excellent written and verbal communication skills.
• Ability to handle customer calls, emails, and queries professionally.
• Good coordination, problem-solving, and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and commitment to accuracy.

Qualifications \& Experience

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 5-8 years of experience in operations, customer care, administration, insurance, or policy processing.
• Experience in CRM systems, customer service, or insurance policy issuance will be an advantage.
• Freshers with good communication and computer skills may also be considered.

Preferred Attributes

• Customer-focused and service-oriented approach.
• Responsible, proactive, and well-organized.
• Ability to work independently and collaboratively.
• Strong commitment to data accuracy, confidentiality, and company procedures.

How to Apply

Interested candidates can share their updated CV at Ajay.hr@asc360.com..

Shortlisted candidates will be contacted for the interview process.

Pay

₹35,000.00 - ₹45,000.00 per month

Work Location

In person