Customer Service Executive

Females only. Manage incoming customers phone calls. Manage incoming customers chats and mails. Identify and assess customers’ needs to achieve satisfaction. Should be completely fluent in english and should be able to carry fluent conversations. Co-ordinate customers' requirements and complaints to the respective team members. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.