Ecommerce voice process

Job Description

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International E-Commerce Project – Noida

We are hiring Experienced Candidates for a permanent International E-Commerce project at our Noida location.

POSITION DETAILS

• Designation: Associate Customer Support
• Process: International E-Commerce
• Work Location: Tech Mahindra, Building 2, Plot No. 131–133, Noida Special Economic Zone (NSEZ), Block A, Phase II, Noida, Uttar Pradesh – 201305
• Employment Type: Permanent
• Work Mode: Work From Office (WFO)
• Working Days: 5 days a week
• Week-offs: 2 rotational week-offs
• Shifts: Rotational, including night shifts
• Interview Mode: Online interview only
• Joining: Immediate joiners preferred

SALARY & CTC CRITERIA

• B2-Level English Communication: Maximum CTC up to ₹5 LPA.
• C1-Level English Communication: Maximum CTC up to ₹7 LPA.

Important Salary Conditions

• Maximum hike allowed: 25% on the candidate’s last drawn CTC.
• Final CTC will depend on English communication proficiency and last drawn CTC.
• Both the applicable salary ceiling and maximum hike must be considered while finalizing the offer.

ELIGIBILITY CRITERIA

• Qualification: 10+2 / Graduate
• Experience: Experienced candidates can apply
• Age Limit: Maximum 35 years
• Excellent English communication skills (B2/C1 level)
• Good verbal and written communication
• Basic computer proficiency
• Comfortable with rotational shifts, including night shifts
• Willing to work from the Noida office
• Experienced candidates must have relevant documented work experience

KEY RESPONSIBILITIES

• Handle customer interactions for an international E-Commerce process.
• Assist customers with their queries and concerns professionally.
• Deliver an excellent customer experience.
• Follow process guidelines, quality standards and compliance requirements.
• Meet individual productivity and performance targets.
• Maintain professional communication and customer-handling standards.

Pay

₹300,000.00 - ₹700,000.00 per year

Benefits

Provident Fund

Work Location

In person